Case Study

JPHA

In the highly competitive online spirits market, JPHA faced the dual challenge of intense pricing competition and the need to differentiate its offerings. Our objectives were to maximize revenue from high-demand products such as wine and whiskey cases, stay price-competitive using real-time tracking, and optimize both AOV and CRO to boost profitability.
1. Objectives

The Goals

In the highly competitive online spirits market, JPHA faced the dual challenge of intense pricing competition and the need to differentiate its offerings. Our objectives were to maximize revenue from high-demand products such as wine and whiskey cases, stay price-competitive using real-time tracking, and optimize both AOV and CRO to boost profitability.
2. Implementation

The Activity

Our approach was comprehensive, focusing on maximizing revenue through strategic pricing, optimizing the product feed, and implementing CRO techniques to capture high-intent traffic effectively. Key activities included:

Dynamic Pricing Optimization: With a price-sensitive market, we used a competitor price-tracking tool to ensure *JPHA* stayed competitive without sacrificing margins:

Real-Time Price Adjustments: Set up automated pricing updates based on competitor prices to keep high-demand items like whiskey and wine cases attractively priced. By strategically adjusting prices on these core products, we captured price-sensitive buyers while maintaining profitability.

Flexible Pricing Strategy for Premium Items: For high-end products where JPHA held a competitive advantage, we set pricing slightly above market averages, emphasizing the unique value and quality.

Product Feed Optimization: Fine-tuning the product feed was essential to maximize visibility and relevance in search ads:

Detailed Product Titles and Descriptions: Updated product titles and descriptions to highlight attributes such as vintage, region, and age for wines and whiskeys. By making listings more informative and keyword-rich, we improved search relevance, resulting in higher CTR and quality traffic.

Category and Brand Mapping: Carefully mapped products by category (e.g., “Single Malt Whiskey” or “Vintage Wine”) and brand, ensuring ads appeared in relevant searches and improved audience targeting.

 Visual Appeal with High-Quality Images: Refreshed product images to highlight bottle details and packaging for wine and whiskey cases, increasing engagement from visually driven shoppers.

Conversion Rate Optimization (CRO) and AOV Enhancement: To capitalize on high-intent traffic, we introduced CRO tactics and upsell strategies to boost AOV:

Bundling and Cross-Sell Opportunities: Implemented product bundling and cross-sell options on high-margin items, such as “wine and cheese gift sets” or “whiskey tasting collections,” driving up AOV by encouraging customers to add complementary products to their carts.

User-Friendly Checkout Flow: Simplified the checkout process with a focus on mobile responsiveness, as a significant portion of traffic came from mobile users. This change reduced cart abandonment rates and increased conversion rates across the board.

Trust-Building Elements: Enhanced product pages with trust indicators, such as customer reviews, trust badges, and “bestseller” tags, helping to build confidence in higher-value purchases.

3. Success

The Results

By optimizing pricing, product feeds, and CRO, we achieved notable growth for JPHA, particularly in high-margin categories: Revenue Increase: +370% YoY revenue growth in core categories, with significant gains in wine and whiskey case sales. AOV Improvement: +40% increase in AOV, driven by successful bundling and upselling strategies. Competitive Pricing Efficiency: Competitor tracking and dynamic pricing adjustments led to a +90% increase in clicks on products marked as competitively priced, resulting in a measurable improvement in CTR and conversion rate. CRO Gains: Site conversion rate improved by 33% following checkout flow optimization and mobile adjustments, directly boosting sales.
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